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Crisis, Trauma and Responding In Your Workplace

The Crisis, Trauma, and First Response Program provides the basic and fundamental skills and knowledge needed in order to provide crisis and spiritual care to those people who have been impacted by an emergency, crisis, trauma, or disaster. Of course we can't prepare for every scenario but we all can prepare 75% of the way. That means having teams and crisis management plans in place to enact as required. WOW works with your internal crisis management team to deliver best practice human care that is trauma informed in times of extreme emotional turmoil. We also support your EAP services and psychological helpers as required.

About the Program:

The Crisis, Trauma, and First Response Program is offered as a live workshop and self-guided course. If you prefer, you can complete the work online at your own leisure. You will have up to 6 months to complete the program.

Learning Outcomes include:

Describe the training and role of trauma informed response in a crisis, presenting trauma, and as a first response

Identify the importance of ethics and its impact upon practice when responding to a crisis

Identify methods to obtain and employ knowledge of common beliefs and practices of unfamiliar cultures, religious/spiritual beliefs, or existential norms including coping, dying, and after death care of the body

Distinguish methods by which to identify vulnerable populations that are part of one's first response setting population cache in order to evaluate gaps in the provision of spiritual care

Explain effective listening habits and skills and a systematic method of listening behavior

Demonstrate an understanding of family systems theory

Articulate the process of Psychological First Aid

Demonstrate knowledge of currently accepted models of spiritual assessment and apply the models appropriately with clients and families

Effectively articulate the spiritual, religious cultural, existential, emotional, and social needs, resources, and risk factors assessed as well as identify any needed referrals

Demonstrate an understanding of the importance of documentation and the place of confidentiality

Understand the conflicts that can occur following a death including those of families/families of choice, and associated communities and articulate appropriate interventions

Describe appropriate and effective spiritual care approaches to grief support

Articulate the chaplain's role in responding to mental health issues

Describe the appropriate procedures and best practices in death notification

Identify the steps in responding to a potential suicide attempt

Articulate the statements to avoid when working with families of completed suicide

Describe issues of spiritual distress that may be experienced as the result of an emergency and a disaster and appropriate interventions

Describe a typical command structure within a first response setting

Explain the typical roles and responsibilities of team members when there is a line of duty injury or death, including that of the chaplain

Articulate signs of stress experienced by first responders and their impact

Define compassion fatigue and burnout including their symptoms and appropriate interventions

Explain Critical Incident Debriefing as a tool for reduction of stress


Professional Chaplains,

Certificate Chaplains,

Spiritual Care Generalists, and Spiritual Care of Persons

Cultural Competence, Inclusion, and Vulnerable Populations

Communication and Counselling Skills

Spiritual Assessment and Documentation

Dying and Death

Grief, Loss, and Bereavement

Emergency and Disaster Incidents

First Response Specific Issues

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